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FAQ

FAQ

How order processing works at Sneakers Hive?     

You place order.

We ask our suppliers to produce package. If they have at warehouse then it will get shipped in 2 days. If not then they ask factory to produce new pair for you and in that case can take upto 5 days to ship. Once shipped you will get tracking link email.

Then for normal case you will get your package in 10-14 working days (excluding weekends). Because of covid there can be delays of 4-5 days but occasionally.

Possible reasons for shipment delays? 

There are four major reasons those can impact shipment and can cause delays.
          1) Because of covid situation but occasionally not always.
          2) Chinese national holidays as we get raw material from them and have some of our suppliers are also china based. They have two major holiday periods i.e. 25Jan-05 Feb and 2-7 Oct.
           3) Destination Country Customs sometimes also takes time. 
           4) Wrong address given by customer. 
Do you ship to my country?     

We ship around the globe. Apart from few war affected countries we ship in every country.

What are shipping charges for my country?    

We provide free shipping in 150+ countries those include USA, Europe and some Asian countries. In rest of the countries the shipping charges are negligible.

What is shipping period?    

It varies from country to country but our normal period is 8-10 working days(excluding Saturday & Sunday). But for few orders there can be further delays due to current covid-19 situation.

What transaction methods you support?    

We support Visa and Master debit cards, credit cards, American Express, Discover, Apple pay, Google pay.

What about credit card data safety?    

We guarantee complete safety for your transaction info. Its not saved anywhere and data for transaction is also encrypted over https and also secured by 3D security, McAfee and added layer of security.

What about returns?    

We offer free returns if product is defected or is not as described or you don't like it for any genuine reason.

I want to enjoy discount coupon?    

We are offering good discount already. But if you want some special discounts then do connect to our twitter and facebook page. Follow and Like us to get discounts.
Facebook Page
Twitter Page

How much time refund take?

Refund can take from 3-10 days. And refund is always better than charge back from your bank to us because charge back will take 2-3 months for you to get money back but in refund case you will get money back in just 3-10 days.

How to be sure about shoe size?

Our store has shoe sizes mentioned either in US or Chinese sizes. To compare it to your region please check following link

Can i track my order until it reaches me?

Yes. With in 3-5 days after order you will get order tracking link through email/sms. From that link you can track your order. Also you can track order through our website as well.

 

I haven't received my order even after 50(refund period) days. Do i ask my bank for charge back or ask you for refund?

Normally our orders are delivered within 20-30 days max. But some how if you don't receive order in 45 days or so and want your money back then we would always prefer to contact us for refund. If you go for charge back through bank then it may take 60-70 days for you to get money but in case of refund you can get your money back in 3-10 days. Choice is yours.